Terms of Service

Last updated: 3 July 2026

0. Definitions

• "Services" — the Zavija game, the website at zavija.com, and all related content, features, and software we provide.
• "Company", "we", "us" — Zavija, operated by an independent developer based in Santiago, Chile (full legal identity available on request via [email protected]).
• "You", "your" — the person using the Services.
• "Account" — your profile with us, anonymous or registered (§3).
• "Digital Items" — digital goods and entitlements made available in the Services (e.g. the Library unlock), licensed to you, not sold (§8).
• "Merchant of Record" / "MoR" — Paddle, the third party that sells and processes purchases as the seller of record (§7).

1. Acceptance

By accessing or using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. These Terms form a binding agreement between you and the Company.

2. Eligibility & age

You may use the Services only if you are at or above the age of majority in your jurisdiction (18 in most), or between 16 and the age of majority with the consent of a parent or legal guardian. The Services are not directed to children under 16, and we do not knowingly collect data from them; if we learn we have, we will delete it.

3. Accounts

• Anonymous-first. You may play without registering; an anonymous Account is created automatically and your history attaches to it. Registering (email or Google) upgrades the same Account without losing history.
• You are responsible for activity under your Account and for keeping your sign-in method secure.
• One person should not maintain Accounts to abuse free entitlements or evade restrictions.
• A registered, durable Account is required to make a purchase (so your entitlement is recoverable — §8).
• Data we collect and how we use it is governed by the Privacy Policy, incorporated by reference.

4. Licence to use the Services

We grant you a limited, personal, non-commercial, non-exclusive, non-transferable, revocable licence to access and use the Services for your own enjoyment, subject to these Terms. We may modify, suspend, or discontinue any part of the Services at any time. You acquire no ownership in the Services — they are licensed, not sold.

5. Restrictions

You may not, and may not permit others to:

• copy, modify, translate, create derivative works of, distribute, sell, sublicense, or publicly display the Services or their content except as expressly allowed;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, difficulty-rating, hint, or analysis logic of the Services;
• access the Services by any automated means (bots, scrapers, harvesters) or scrape, harvest, or bulk-extract puzzles, hints, ratings, reviews, or any data, except as a search engine with our permission;
• circumvent, probe, or test the security, rate limits, authentication, or entitlement checks of the Services, or access them other than through the interfaces we provide;
• use the Services to build or train a competing product or model;
• remove or obscure any copyright, trademark, or other proprietary notices.

6. Acceptable use

You will not use the Services to: violate any law or third-party right; upload or transmit anything unlawful, harassing, abusive, or harmful to minors; distribute malware or spam; interfere with or overload the Services or other users; attempt unauthorized access to any system or account; or cheat, exploit, or manipulate gameplay, leaderboards, or entitlements. We may suspend or terminate Accounts that violate this section (§17).

7. Purchases & payments (merchant of record)

• Purchases are sold and processed by our Merchant of Record, Paddle, who is the seller of record for the transaction. Your purchase is also subject to the MoR's terms and privacy notice, presented at checkout. We grant you the licence to the resulting Digital Items under these Terms (§8); the MoR handles the payment, billing, invoicing, and applicable sales tax / VAT, which may be added at checkout.
• Prices are shown before purchase and may change prospectively; changes do not affect completed purchases.
• We never receive or store your full payment-card details — the MoR handles them.
• We are not liable for acts or omissions of the MoR or other payment intermediaries, except as required by law.

8. Digital Items

• Digital Items (e.g. the Library unlock) are licensed, not sold, for your personal, non-commercial use, and have no monetary or real-world value, are not redeemable for cash, and are non-transferable.
• Entitlements are bound to your Account. If your Account is terminated for breach, you may lose access to Digital Items without refund, except as required by law.
• We may change, limit, or discontinue Digital Items, but will not revoke a one-time entitlement you have paid for except for breach or as required by law.

9. Refunds

• We offer a money-back policy — see the Refund Policy. Refunds are processed through the Merchant of Record.
• Nothing in these Terms removes your mandatory statutory rights as a consumer, including any right of withdrawal/retracto under Chilean consumer-protection law (Ley N° 19.496) or, where applicable, EU consumer law. Where you have a statutory right to a refund, it prevails.

10. Subscriptions (applies only if/when a recurring plan is offered)

If you buy a recurring subscription: it auto-renews each period until cancelled; you may cancel any time effective at the end of the current paid period; we (via the MoR) may retry failed payments before downgrading; and price changes apply only after notice and from the next renewal. Statutory cancellation rights (§9) still apply.

11. User content & feedback

• The Services involve minimal user content (e.g. a chosen display name). You are responsible for it, it must not infringe rights or violate §6, and we may remove it. You grant us a licence to use it as needed to operate the Services.
• Feedback you send us (ideas, suggestions) is non-confidential, and you grant us a perpetual, royalty-free right to use it without obligation to you.

12. Intellectual property

The Services, including all puzzles, software, the difficulty-rating / hint / review engine, text, design, and Zavija marks, are owned by the Company or its licensors and protected by intellectual-property laws. Except for the licence in §4, no rights are granted to you.

13. Third-party services

The Services rely on and link to third parties (the Merchant of Record, Google Firebase/Cloud, our email provider). Your use of a third-party service is governed by its terms; we are not responsible for third-party services and provide links only as a convenience.

14. Disclaimers

The Services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Services will be uninterrupted or error-free — except for warranties that cannot be excluded under applicable law (including Chilean consumer law).

15. Limitation of liability

To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost data or profits; and our total aggregate liability for any claim will not exceed the greater of the amount you paid us in the 12 months before the claim, or USD $50. This section does not limit liability that cannot be limited by law, including mandatory consumer rights under Chilean law.

16. Indemnification

You agree to indemnify and hold the Company harmless from claims, losses, and expenses arising out of your misuse of the Services or your breach of these Terms, to the extent permitted by law.

17. Termination

We may suspend or terminate your access for breach of these Terms, suspected fraud or abuse, or as required by law; you may stop using the Services at any time. On termination your licence (§4) ends and you may lose access to your Account and Digital Items, subject to §8 and your statutory rights. Sections 5, 8, 9, 11–16, and 18–22 survive termination. Account deletion and data handling on termination are governed by the Privacy Policy.

18. Changes to the Services and these Terms

We may update these Terms. Material changes take effect 30 days after we post them at zavija.com or notify registered users by email, whichever is earlier; continued use after that means you accept them. If you do not agree, stop using the Services (and you may request deletion). We may also change or discontinue features of the Services.

19. Governing law & disputes

These Terms are governed by the laws of the Republic of Chile, without regard to conflict-of-laws rules. Subject to your mandatory consumer rights, disputes will be submitted to the competent courts of Santiago, Chile. Nothing here deprives a consumer of the protection of mandatory provisions of the law of their country of residence or of access to SERNAC / consumer dispute mechanisms under Ley N° 19.496.

20. Electronic communications

You consent to receive communications from us electronically (email and in-app notices), and agree they satisfy any legal requirement that communications be in writing.

21. General

These Terms (with the Privacy Policy) are the entire agreement between you and us regarding the Services. You may not assign them without our consent; we may assign them in connection with a merger or sale. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. Headings are for convenience only.

22. Contact

Questions about these Terms: [email protected] — Zavija, Santiago, Chile. Our full legal identity is available on request.